Churn rate: 35.9% Accuracy: 74.4% Precision: 70.3% (of those we flagged, how many really left) Recall: 50.0% (of those who left, how many we caught) Confusion matrix (rows = actual stay/leave, columns = predicted stay/leave): [[141 19] [ 45 45]] With a 35% cut-off: flagged 104, recall 70.0%, precision 60.6%